Experience in a technical support process, especially for web- enabled software products or services is highly preferred.Must be fluent in Italian and English in written and verbal communication.Should be willing to work from the office as VCC is not available.Process and respond to Emails and Phone calls received from publishers in Italian and English.Key job responsibilities Responsibilities: Work with operations manager in documenting process flows.

Work on developing canned responses for common questions.Maintain and improve a knowledge base with unique vendor requests and their solutions.Notify vendors that their content has been removed.Remove content as it is identified by the QA team.Route issues and bugs that need engineering expertise to the development teams.Reprocess stuck books through the system.Route legitimate payment concerns to Accounts Payable.Investigate payment concerns brought up by English and Italian-speaking customers.Respond to queries sent to the KDP forums.

Process and respond to emails and Phone calls received from publishers in Italian and English.

This is a unique opportunity to be a part of a revolutionary product that will change the way people publish. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. The KDP Support Specialist will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to such that the system works smoothly. The KDP Support Specialist will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. Customer Support Specialist - Kindle Direct Publishing (Italian-Speaking) Overview: Amazon's Kindle Direct Publishing (KDP) is a self-service publishing framework for publishing e-books to the Amazon Kindle store.

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